left_blacklogo_peloton

2022

2022

2022

2022

2022

Peloton Ecommerce
Q&A and Reviews

Peloton Ecommerce
Q&A and Reviews

Peloton Ecommerce
Q&A and Reviews

Peloton Ecommerce
Q&A and Reviews

Peloton Ecommerce
Q&A and Reviews

ABOUT
ABOUT
ABOUT
ABOUT
ABOUT

Peloton is selling a complex product that is sometimes difficult to explain to our users. Users all have different questions but our product pages are long as users sometimes don’t have the patience to search for the answer to a specific question that they have. Our website is heavily compromised of branded content and users value feedback and information from other customers that can help to validate our branded content. Q&A is a feature whereby users can post a question to our website e.g. how long is the power cable and get answers back from verified customers.

Peloton is selling a complex product that is sometimes difficult to explain to our users. Users all have different questions but our product pages are long as users sometimes don’t have the patience to search for the answer to a specific question that they have. Our website is heavily compromised of branded content and users value feedback and information from other customers that can help to validate our branded content. Q&A is a feature whereby users can post a question to our website e.g. how long is the power cable and get answers back from verified customers.

Peloton is selling a complex product that is sometimes difficult to explain to our users. Users all have different questions but our product pages are long as users sometimes don’t have the patience to search for the answer to a specific question that they have. Our website is heavily compromised of branded content and users value feedback and information from other customers that can help to validate our branded content. Q&A is a feature whereby users can post a question to our website e.g. how long is the power cable and get answers back from verified customers.

Peloton is selling a complex product that is sometimes difficult to explain to our users. Users all have different questions but our product pages are long as users sometimes don’t have the patience to search for the answer to a specific question that they have. Our website is heavily compromised of branded content and users value feedback and information from other customers that can help to validate our branded content. Q&A is a feature whereby users can post a question to our website e.g. how long is the power cable and get answers back from verified customers.

Peloton is selling a complex product that is sometimes difficult to explain to our users. Users all have different questions but our product pages are long as users sometimes don’t have the patience to search for the answer to a specific question that they have. Our website is heavily compromised of branded content and users value feedback and information from other customers that can help to validate our branded content. Q&A is a feature whereby users can post a question to our website e.g. how long is the power cable and get answers back from verified customers.

AUDIT OF CURRENT EXPERIENCE

UX STRUCTURE

UX STRUCTURE

UX STRUCTURE

UX STRUCTURE

Working closely with a Production Partner, we ran various workshops to define the structure of the Freeletics and Google Assistant partnership had begun. As well as participating in these, I was also tasked with consolidating high level flows into a detailed format as a 'source of truth' for on-screen copy, voice over dialogue, Assistant Actions and visual assets.

Audit

STRATEGY & TIMELINES

UX STRUCTURE

UX STRUCTURE

UX STRUCTURE

UX STRUCTURE

timelines

DISCOVERY & UX RESEARCH

UX STRUCTURE

UX STRUCTURE

UX STRUCTURE

UX STRUCTURE

Working closely with a Production Partner, we ran various workshops to define the structure of the Freeletics and Google Assistant partnership had begun. As well as participating in these, I was also tasked with consolidating high level flows into a detailed format as a 'source of truth' for on-screen copy, voice over dialogue, Assistant Actions and visual assets.

Test_Module

REVIEWS PAGE

UX STRUCTURE

UX STRUCTURE

UX STRUCTURE

UX STRUCTURE

Working closely with a Production Partner, we ran various workshops to define the structure of the Freeletics and Google Assistant partnership had begun. As well as participating in these, I was also tasked with consolidating high level flows into a detailed format as a 'source of truth' for on-screen copy, voice over dialogue, Assistant Actions and visual assets.

Q&A PILOT

UX STRUCTURE

UX STRUCTURE

UX STRUCTURE

UX STRUCTURE

Utilising Bazaarvoice as a platform for reviews, the team built on the Q&A functionality to map out flows for how a question and answer service would work with exisiting members and new prospects.

QAFlow-1

TEAMS

ABOUT

ABOUT

ABOUT

ABOUT

Chelsea Digital Ventures

As well as working closely with our Creative Technologist and Production Partner in various workshops to define the UX, I was also tasked to consolidate the exisiting flows into an editable format that could be updated by teams to share visual assets, conversational design and consolidate feedback for senior stakeholders. The pace of the project required fast iterations of the work and a format that allowed us to move at speed.

As well as working closely with our Creative Technologist and Production Partner in various workshops to define the UX, I was also tasked to consolidate the exisiting flows into an editable format that could be updated by teams to share visual assets, conversational design and consolidate feedback for senior stakeholders. The pace of the project required fast iterations of the work and a format that allowed us to move at speed.

As well as working closely with our Creative Technologist and Production Partner in various workshops to define the UX, I was also tasked to consolidate the exisiting flows into an editable format that could be updated by teams to share visual assets, conversational design and consolidate feedback for senior stakeholders. The pace of the project required fast iterations of the work and a format that allowed us to move at speed.

As well as working closely with our Creative Technologist and Production Partner in various workshops to define the UX, I was also tasked to consolidate the exisiting flows into an editable format that could be updated by teams to share visual assets, conversational design and consolidate feedback for senior stakeholders. The pace of the project required fast iterations of the work and a format that allowed us to move at speed.

CREDITS

ABOUT

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ABOUT

ABOUT

Husam Elfaki
Chris

As well as working closely with our Creative Technologist and Production Partner in various workshops to define the UX, I was also tasked to consolidate the exisiting flows into an editable format that could be updated by teams to share visual assets, conversational design and consolidate feedback for senior stakeholders. The pace of the project required fast iterations of the work and a format that allowed us to move at speed.

As well as working closely with our Creative Technologist and Production Partner in various workshops to define the UX, I was also tasked to consolidate the exisiting flows into an editable format that could be updated by teams to share visual assets, conversational design and consolidate feedback for senior stakeholders. The pace of the project required fast iterations of the work and a format that allowed us to move at speed.

As well as working closely with our Creative Technologist and Production Partner in various workshops to define the UX, I was also tasked to consolidate the exisiting flows into an editable format that could be updated by teams to share visual assets, conversational design and consolidate feedback for senior stakeholders. The pace of the project required fast iterations of the work and a format that allowed us to move at speed.

As well as working closely with our Creative Technologist and Production Partner in various workshops to define the UX, I was also tasked to consolidate the exisiting flows into an editable format that could be updated by teams to share visual assets, conversational design and consolidate feedback for senior stakeholders. The pace of the project required fast iterations of the work and a format that allowed us to move at speed.

TOOLS

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ABOUT

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Ben Lynch

Snr Product Designer

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Ben Lynch

Lead Product Designer